Privacy, Responsible Use & Refund Policy

Important Information About Your Use of Marta

Marta is an AI-powered platform designed to support fundraising strategy, preparation, and analysis. By using Marta, you agree to use the platform responsibly and in accordance with the terms outlined below.


Privacy & Data Protection

Marta stores sanitized conversation history for the current session only. User text entered notes are processed through Marta’s Privacy Shield, which is designed to remove donor-identifying information before it is stored or sent for AI analysis. Users can also review and edit information before submission, helping balance donor privacy with the fundraising context needed to provide meaningful guidance.

Responsible Use and Data Input

You are solely responsible for the information you input into Marta. You agree not to upload, submit, or otherwise provide any information that is confidential, legally restricted, or sensitive unless you have the lawful right and appropriate authorization to do so.

Users are strongly encouraged to use anonymized, redacted, or generalized data whenever possible, including removing names, contact details, financial data, or other personally identifiable information.

You agree that your use of Marta complies with all applicable laws, institutional policies, confidentiality obligations, and data governance standards.

AI-Generated Content Disclaimer

Marta uses artificial intelligence to generate responses and recommendations. These outputs are provided for informational and educational purposes only and may contain inaccuracies, omissions, or incomplete reasoning.

You are solely responsible for reviewing, validating, and determining the appropriateness of any output before relying on it. Marta does not provide legal, financial, or professional advice.

Limitation of Liability

Marta does not guarantee outcomes. To the fullest extent permitted by law, Marta and its operators shall not be liable for any damages arising out of or related to your use of the platform or reliance on its outputs.

Refund Policy

Marta is a subscription-based digital service. Except where required by law, all purchases are final and non-refundable once access has been granted. Refund requests may be reviewed at our sole discretion in cases involving billing errors or technical issues.

Subscription and Cancellation



Manage Subscription

Subscriptions automatically renew based on the billing terms presented at purchase. You may cancel at any time prior to the next billing cycle to avoid future charges. Cancellation will stop future billing but does not entitle you to a refund for prior charges. To cancel your subscription, go to the “Marta” page and click on the Manage Subscription button.

Contact

If you have questions regarding this policy, billing, or platform use, please contact us.



Contact Support